EdgeCo Holdings is comprised of several affiliated companies focused on providing a broad array of sophisticated financial products, technology, and support services in the areas of full-service retirement plan administration, brokerage services, and trust & custody solutions. EdgeCo provides these services through numerous subsidiary entities including American Trust, Mid Atlantic Trust Company, NewEdge Capital Group and PensionPro Software.
The Implementation Manager is responsible for consulting with clients and overseeing the conversion of retirement plans to the organization’s recordkeeping system. This position responds to day-to-day client service requests and serves as the single point of contact during the installation and conversion process. The candidate provides status updates to senior leadership and external customers.
In a project management capacity, manage the installation of each new plan onto the organization’s recordkeeping platform.
Facilitate periodic meetings with clients, advisors, etc. regarding the transition timeline for the respective plan.
Lead and facilitate interactive meetings with clients, advisors, and sales team members to complete the necessary implementation agreements including the selection of applicable services, features, and investment options.
Consult with the client, prior recordkeeper and TPA, if applicable, to ensure accurate and complete information is available prior to receiving plan assets.
Troubleshoots and resolves issues that arise in conversion, working in collaboration with the conversion team, operations, sales, and relationship management.
Provide reporting to key plan contacts for review/approval throughout conversion process.
Review internal reports/dependent systems with plan information for reporting purposes.
Maintain open communication flow with Plan Sponsor, TPA, and Advisor throughout conversion process.
Upon completion of each plan installation, lead a plan handoff to client service teams.
Project Management skills
Excellent verbal and written communication skills
Strong organizational Skills
Ability to work independently
Ability to multi-task in fast paced environment
Ability to build and maintain meaningful work relationships
Acute attention to detail
Education and Experience:
Hands on experience with retirement plan recordkeeping systems (e.g. Relius).
3-5 years’ experience with Defined Contribution plans
Client relationship management experience preferred
QKA, QPA, CPC, ERPA or APA designations highly preferred
Employees are eligible to participate in company benefits including health, dental, and vision insurance on the first of the month after their hire date. The company also provides a 401(k) plan with company match, group life insurance, short- and long-term disability, as well as additional voluntary benefits for employees to elect participation in.
Salary: $56,000 – $79,000/year
This is an exempt position. Pay may vary based on experience and location.